Help/FAQ

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA, Maestro, Discover, Diners Club.

If your order has not yet shipped, you may contact us to request a cancellation or an amendment.

Unfortunately, we cannot cancel or amend orders once they have been shipped. You can either return the item after delivery, or contact the carrier to refuse the package before delivery and request that it be returned to the sender.

During checkout, enter your code into the Discount code or gift card field (on mobile, tap Show order summary at the top first to view the field), then click Apply. The discount will be reflected in your final total before you complete the payment.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

Your KIZER products is guaranteed against defects in material and workmanship and has a limited lifetime warranty to the original purchaser of the products.

• KIZER will not warranty products due to loss,damage caused by abuse,neglect,misues,accident or improper blade sharpening.
• Repairs to your product performed by any source other than KIZER unconditionally voids the knife's warranty.
• Cost for postage is the responsibility of the customer.
• Contact us at service@kizercutlery.com before applying service or warranty work.

For US orders, delivery takes around 7–10 business days after shipment.

For European orders, delivery takes around 10–15 business days after shipment.

For all other international orders, please allow 30–45 days after shipment.

We offer a limited lifetime warranty covering manufacturing defects only.
This warranty does not cover missing parts, damage from drops, misuse, abuse, or improper sharpening. If parts break under normal use, we will send replacement knife parts free of charge.

Please email Service@kizercutlery.com and include your name, address, phone number, and the model number marked on the blade.

If you would like to purchase spare knife parts, you may also contact us. We will confirm part availability for you.

Coatings will naturally be worn or chip with use and are not covered under our warranty.

Orders are currently taking between 3-5 business days to complete processing. We are working hard to get your order to you as quickly as possible and we appreciate your patience!

Yes, you can. But you need to pay for expedited shipping. Please contact us before you place the order. Any orders placed on a weekend (Saturday, Sunday) or a holiday will be shipped the following business day.

We use all major carriers, and local courier partners.

Carrier pickups and transit times are currently experiencing delays. As a result, you may notice a longer-than-usual gap before tracking updates appear.

We are working hard to get your items delivered to you as quickly as possible. Once you receive your tracking number, please allow extra time for tracking information to update.

Please contact us immediately to check whether your order has been shipped or not. If it hasn't been shipped, we can CHANGE/CANCEL the order for you!

Unfortunately, we cannot cancel the order once it has been handed over to the logistics provider. You can either return the item after delivery, or contact the carrier to refuse the package before delivery and request that it be returned to the sender.

PayPal, Visa, MasterCard, Maestro, Discover,Diners Club, more options will be available in the future! And supports PayPal 4-installment payment.

Your satisfaction is always our priority. Our customer service is happy to help. Please email us directly at Service@kizercutlery.com

Please note that returned items must be in the same condition, unworn and in the original packaging.

Your return will be refunded to the original method of payment. We cannot process refunds back to any other payment method than the one used to place your order.

Once your return is received back at our warehouse, please allow up to 3-5 business days for our returns team to process the items.